Terms and Conditions

AVAILABILITY OF ARTICLES
Orders are subject to the availability of items, and in case of absence or difficulty of delivery, the customer will be entitled to a refund of any amount paid.

PAYMENT METHODS
PAYPAL - Use your Paypal account to pay.
EASYPAY - An ATM reference will be provided for payment. Payment must be made within 3 business days of issuing the ATM references.
BANK TRANSFER - When you choose this form of payment, you must send us the proof of transfer along with the purchase details (invoice number, customer name). Impactplan reserves the right not to ship the goods until it can identify the origin of the bank transfer.

GOODS SHIPPING
Whenever the customer orders an item will be sent an email with the delivery date of the same.
In the event that an unforeseen situation arises and the delivery time is exceeded, the customer will have the right to choose between waiting for delivery or withdrawal, being refunded for the amount paid.
Impactplan uses several transportation companies depending on the delivery destination, and the customer must select the desired option.
Prices marked on the items do not include the shipping costs, which will be added at the end of the purchase. The customer can view the value of shipping costs before making the purchase decision, which is calculated based on the total weight of the items.

RETURN CONDITIONS / EXCHANGES
To make an exchange or return please read the Exchanges and Returns tab.
Whenever the customer makes an exchange or return, he / she should send the item in registered mail to prove the shipment, on the date set in the Exchanges and Returns tab.
Any item damaged or with signs of use that does not arrive in the condition in which it was sent to the customer will not be entitled to a refund.

EXCHANGES
To exchange one item for another, or for size / color you must do so within 15 days, sending the item you wish to exchange in the same box in which your order arrived.
We are not responsible for items returned without registered mail.
After sending the articles send us an email explaining the reason and the desired article, identifying the invoice number of your purchase and the registration number of the CTT.
Upon receipt of the article we will make the analysis by checking if it shows signs of use beyond the simple opening of the package (the article may not be unlabeled).
If a refund is entitled, it will be made by bank transfer, except for shipping / exchange charges.

RETURNS

RETURN DEFECTIVE ARTICLES
Customer may return defective item within 15 days of purchase. The article should have the tag.
We will proceed to the analysis of the article, informing the client by email if he is entitled to its replacement or refund.
Send the item you wish to exchange in the same box as your order arrived.
In case of reimbursement will be made by bank transfer, except the amount of shipping costs.

RETURN FOR DISCLAIMER
The customer is entitled to return the item within 15 days if not satisfied upon receipt.
The article may not show signs of use, washing or without the original characteristics. You will need to contain the label on the part.
Send the item you wish to exchange in the same box as your order arrived.
After analysis of the product, a refund will be made by bank transfer, except for shipping costs.

CANCELLATION OF ORDERS
The customer can cancel an order even before it has been shipped by sending an email to shop@impactplan.com with the details of their order and their request for cancellation. The refund will be made by bank transfer to the account number you provide within 15 days.

NAME AND ADDRESS OF CONTRACTOR
Impactplan, Unipessoal Lda. 
Zona Industrial Águeda Norte (Apartado 3137), Barrosinhas
3750-742 Segadães
Portugal