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Dispute Resolution

The Consumer may, at its express option, submit a dispute settlement to a consumer dispute arbitration center.

In compliance with Article 18 of Law No. 144/2015, of September 8, it is hereby informed that the Alternative Dispute Resolution entities are those listed in the following list:

CNIACC - National Center for Consumer Conflict Information and Arbitration
D. Afonso Henriques Street, 1
4700-030 Braga
Tel: 253 619 107

For disputes arising from the provision of goods or services through the IMPACTPLAN website or any other electronic means, the consumer may also submit them to the European Online Dispute Resolution Platform available at

Data taken from the list of Alternative Consumer Dispute Settlement entities on the Consumer Directorate General website in February 2017.

You can view the updated list at